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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lelia Rodgers-Young

Lelia Rodgers-Young

October 8, 2024

5  out of  5
rating by Lelia Rodgers-Young
"So quick and professional! Sam was absolutely wonderful and so so helpful!"
We responded:
"Lelia, thank you so much for your kind words, I am thrilled to hear that Sam provided you with quick and professional service. Our team is always here to help, and we appreciate your feedback! If you need anything else, don't hesitate to reach out. -Mark"
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Harold Ross

October 5, 2024

5  out of  5
rating by Harold Ross
"Mark Hanson and staff are courteous and friendly. Very helpful!"
We responded:
"Harold, we're delighted to hear that the team provided you with courteous and friendly service. Our goal is to be as helpful as possible, and your feedback means a lot to us. If you need anything in the future, we're just a call away!"
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David Robinson

October 4, 2024

5  out of  5
rating by David Robinson
"I appreciate all the help I received from Lexie. Very Professional and courteous, I always get this kind of treatment when ever I call. Thank you very State Farm."
We responded:
"David, thank you so much for your kind words! We're thrilled to hear that Lexie provided you with professional and courteous service. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support!"
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Heaven Jose

July 29, 2024

5  out of  5
rating by Heaven Jose
"This was my first time buying insurance and Sam did great. He described everything that my policy covered, made sure I understood everything, and set up my insurance in literal minutes. I didn’t feel pressured at all to buy from them and I was able to ask any questions at any time. I would highly recommend this place as Mark Hanson’s team were amazing to work with!"
We responded:
"Heaven, thank you for your kind words! I'm happy that Sam was able to help you out and answer any questions that you had. We appreciate your business and please let us know if you need anything. -Mark"
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Angelia Starks

May 16, 2024

5  out of  5
rating by Angelia Starks
"I'm fairly new with State Farm and I must say that Mark Hanson and his staff has been very friendly, courteous, knowledgeable and professional. Lexie, You are the best!! I'm glad I switched over to State Farm. Mark's knowledge and expertise has be very helpful. Thank you Mark and your team!"
We responded:
"Angelia, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Mark"
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Annika Fairbank

May 1, 2024

5  out of  5
rating by Annika Fairbank
"I set up car insurance with Marks team. The process was quick and easy. Jason answered all my questions and explained the coverages well."
We responded:
"Annika, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Mark"
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Chelsea Murphy

April 18, 2024

5  out of  5
rating by Chelsea Murphy
"Amazing fast and friendly service. Always a helpful team!"
We responded:
"Chelsea, I know we will continue to give you the best experiences possible! Thank you for sharing. - Mark"
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Geo Franck

April 8, 2024

5  out of  5
rating by Geo Franck
"Best Insurance Experience Ever. Mark and his team took care of my insurance needs when we moved into the area with ease. When we left Chicagoland our lives got complicated. Mark took care of our insurance needs while we traveled for 18 months with no permanent address. He personally made sure my vehicle was covered while it was in storage in Virginia ($10/mo), and when we returned from Europe, it was fully covered the day we drove it out of storage. Mark often e-mailed me to be sure he was supporting us on our journey. If you are still reading this, here is the best part: He did all this knowing we were not returning to Chicagoland, and would not be a source of future business. Just like a Good Neighbor. (No, I was not paid to say that.) Thanks Mark."
We responded:
"Geo, I appreciate your kind review. We always want these processes to be smooth and transparent. The efficiency and integrity in which we conduct our services will always remain of importance to this team. - Mark"
Profile photo of Abigail Rullo

Abigail Rullo

April 1, 2024

5  out of  5
rating by Abigail Rullo
"Mark and his team did a great job in assisting me with all my questions and finding the right insurance policies for me. The entire staff is wonderfully kind and are always available to help with with any issues I may have. I would highly recommend them!"
We responded:
"Abigail, I’m happy to hear my team and I took such great care of you. The best compliment we can get is being recommended to others! We will always strive to leave you with a wonderful customer service experience! - Mark "
Profile photo of Thomas

Thomas

August 10, 2023

5  out of  5
rating by Thomas
"Great Customer Service. I was looking into renters insurance so I got a bunch of free quotes from everywhere and they all signed me up for their spam email mailing lists. Not State Farm though, Sam reached out personally to ask if I had any questions or if I was no longer interested in insurance. Because of that I was able to get my questions answered and I now know where I’m getting my insurance. Plus nobody can beat their renters insurance prices rn"
We responded:
"Thomas, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - Mark"
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Ggodk

August 1, 2023

5  out of  5
rating by Ggodk
"Great Customer Service...An Insurance Agent that actually cates about his customers 👏🏾"
We responded:
"Hello, it means so much to my team and I that you have taken the time to share this great feedback with us. Thank you very much! - Mark"
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Daniel Anderegg

April 24, 2023

5  out of  5
rating by Daniel Anderegg
"Sam and Mark are fantastic. They answered all of my questions and assisted with transitioning my policies from one company to here. Made it very easy! Highly recommend this agency."
We responded:
"Daniel, thank you kindly for the nice review and feedback about the service you received from Sam, myself, and the rest of our team. We are very happy to have earned your business with State Farm and hope you call or stop in soon! - Mark "
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P M

April 18, 2023

5  out of  5
rating by P M
"Great office to work With!"
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EXTREME REALTY

October 21, 2022

5  out of  5
rating by EXTREME REALTY
"Mark Hanson's State Farm office has a great team of professionals who provide excellent service! Kyle Casey has always been so helpful and our Extreme Realty agents look forward to working with their team. FIVE STARS!"
We responded:
"A 5 star experience is what we strive for! Thank you so much for taking the time to leave this very kind review. Please call or stop in anytime. My team and I look forward to a continued relationship with you! - Mark"
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Alyson Kell

May 16, 2022

5  out of  5
rating by Alyson Kell
"Sam took care of all of my concerns. Telling all of my friends about this office!"
We responded:
"Alyson, I am thrilled to hear that Sam was so helpful. Thanks very much for your recommending my office. - Mark"
Profile photo of Becca Kelm

Becca Kelm

May 5, 2022

5  out of  5
rating by Becca Kelm
"Great service! Highly recommend"
We responded:
"Becca, thanks for the nice review! Always here to help. - Mark"
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Karolina stepien

November 15, 2021

5  out of  5
rating by Karolina stepien
"Good team Emilia, very nice and helpful, working with them very well. I recommend it with all my heart."
We responded:
"Karolina, we care for our customers deeply and we're proud to serve you each day. Please know we're here for you always and look forward to assisting you in the future. Thank you for your business. - Mark"
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Elvy S.

October 16, 2021

5  out of  5
rating by Elvy S.
"Amazing office!!! The staff and the agent are very friendly and knowledgeable. I spoke to Jay and he is very professional and easy to talk to. Excellent customer service!"
We responded:
"Elvy, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their needs. Thank you. - Mark"
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Therese Simmons

September 30, 2021

5  out of  5
rating by Therese Simmons
"The staff was MAGNIFICENTLY magnificent! Professional, polite, courteous. I felt like I was talking to friends. My insurance needs were met, everything about my policy was explained in detail by agent Kyle. Office was very clean."
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Jay Williams

August 26, 2021

5  out of  5
rating by Jay Williams
"Great location!"
We responded:
"Jay, thank you for your kind feedback! - Mark"
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Jack Chapin

August 18, 2021

5  out of  5
rating by Jack Chapin
"Mark and his team did a wonderful job evaluating my entire situation quickly! I highly recommend them."
We responded:
"Jack, your recommendation of working with our agency is highly appreciated! Thank you very much. - Mark"
Profile photo of Magdalena Ludwinska

Magdalena Ludwinska

August 18, 2021

5  out of  5
rating by Magdalena Ludwinska
"Very professional people working in this office. After years of dealing with many agents I can finally settle down with them. Emilia and Mark are very helpful and they know how to cover all your insurance needs. I give 5 stars and recommend them to all my friends and family."
We responded:
"Hi, thank you for giving us the opportunity to earn your business! We hope to serve you for many years to come while providing you with an exceptional customer service experience. - Mark"
Profile photo of Ryan Chapin

Ryan Chapin

August 14, 2021

4  out of  5
rating by Ryan Chapin
"Great service by the team. Would recommend for anyone in the area"
We responded:
"Ryan, your feedback is very important to us! Thank you for sharing! - Mark"
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AXIS TRANSPORTATION

July 22, 2021

5  out of  5
rating by AXIS TRANSPORTATION
"LOVE THIS GUYS , Emilia is amazing, she get stuff done in a blink of an eye. I can contact her on FB ,phone .. sometimes I think just calling her name brings her out hahaha... no joke, service is amazing.. changing car..boom, done... adding driver ..boom done.. any question ...you get the answer.. always there when you need her. Long time costumer."
We responded:
"Hi, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! We will always be here for you! - Mark"
Profile photo of Aneta Kosowski

Aneta Kosowski

July 2, 2021

5  out of  5
rating by Aneta Kosowski
"This company all the time care of costumes Service is on high level Emilia is the best one she speaks in two languages Polish and English With her providing you will on right way She really do great job"
We responded:
"Aneta, your kind feedback is music to my ears! I am fortunate to have Emilia within our agency, as she is a wonderful asset to our team. Thank you for sharing. - Mark"